FOOD AND BEVERAGE

CookII DESCRIPTION OF WORK: Learn and remain familiar with menu items and responsible for all food preparations and proper timing of foods. Coordinates placing of food on steam and cold tables with other cooks, works closely together with Cook Shift Supervisor to assured that all materials needed are in stock for the menu. Be alert, friendly and able to assist customers with courtesy and promptness.

Cook IV DESCRIPTION OF WORK: Learn and remain familiar with menu items and responsible for all food preparation and proper timing of goods. Coordinates placing of food on steam and cold tables with other cooks, works closely together with Cook Shift Supervisor to assure that all materials needed are in stock for the menu. Be alert, friendly and able to assist customers with courtesy and promptness. Perform as a lead cook.

Wait/Host DESCRIPTION OF WORK: Provide customer service in the restaurant by seating patrons, taking food orders, serving meals and attending to customer needs.

Casino Beverage Server DESCRIPTION OF WORK: Provide liquid refreshment to patrons in assigned area of responsibility by passing through Slot Department aisles, Lounge and Live Games areas with tray and soliciting specific orders from patrons and retrieving these refreshments from the service bar area.

Lodge Manager DESCRIPTION OF WORK: Assist in the management of Casino food service department. Monitor employee performance, prepare schedules, oversee menu and food preparation and insure excellent customer service.

Bartender DESCRIPTION OF WORK: Learn and remain familiar with menu and bar beverage items and pricing. Develop and maintain proficiency in cash register operations and cash handling. Must have working knowledge of drink preparation and back bar experience. Must be able to comprehend basic slot machine operation and provide guest service to gaming customers. Be alert, friendly and able to assist customers with courtesy and promptness.

FACILITIES

Custodial Technician DESCRIPTION OF WORK: Responsible for cleaning administrative offices, restrooms, and Casino floor. Assure gaming floor is maintained properly providing a clean environment for customers and employees. Assist in departmental needs as directed by supervisor.

MARKETING

Player’s Club Lead DESCRIPTION OF WORK: Position is responsible for leading overseeing the gift shop/player’s club operation and stocking gift items, making sales and keeping the area clean and orderly. Assists Retail Marketing Supervisor in overseeing club hostesses’ activities, employees and the efficient operation on the club area. Aids in scheduling training, assuring good public relations, and resolving guest complaints. Maintains and disseminated information through knowledge of Casino operations and events, to respond to patron questions and needs.

VIP Guest Relations Host DESCRIPTION OF WORK: Will assist Casino Hosts and Casino Personnel with arranging special services for quality customers. Establishes and maintains professional and positive customer contact when handling such reservations via telephone and directs customer disputes to the Marketing Manager. Performs general office duties, to include the use of a computer terminal and secretarial and clerical duties as required. Acts as a role model to other employees and always presents oneself professionally as a credit to Sac and Fox and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. Must keep the VIP lounge clean, stocked and manage crowd control within the room.

VIP Guest Relations Supervisor DESCRIPTION OF WORK: To provide tactical support to Marketing Manager to gain knowledge of the customer database as it relates specifically to help with the creation, execution and ultimately evaluation of direct marketing programs. Supervisor will partner with the Marketing Department to develop an understanding of customer behavior that translates into tactical execution of direct marketing programs. While working closely with the marketing department to understand their direct marketing strategy and which brand campaigns are utilized (or should be utilized) for the strategy. Leverages existing company direct marketing segmentation tools and systems to help divide the database into appropriate customer segments (i.e., loyal versus non-loyal customers). The Supervisor will maintain a service-oriented perspective in supporting property-marketing organization. Take active responsibility for ensuring that best-demonstrated practices are identified and shared across the property. Supervising and demonstrating strong leadership qualities for all VIP Host and other employees of the casino. The Supervisor will perform general office duties, to include the use of a computer terminal and secretarial and clerical duties as required. Acts as a role model to other employees and always presents oneself professionally as a credit to Sac and Fox and encourages others to do the same.

Marketing Assistant DESCRIPTION OF WORK: Assists with all aspects of developing and implementing sources and vendors for advertising, promotions, materials, ad productions, and special events.

Players Club Host DESCRIPTION OF WORK: Performs public relations activities to promote the Casino by carrying out assigned activities. Greet patrons as they enter the casino.

Player Tracking Supervisor DESCRIPTION OF WORK: Assists internal promotion coordination in overseeing club hostesses’ activities, employees and the efficient operation on the club area. Aids in scheduling Club Hosts, training, and counseling employees, assuring good public relations, and resolving guest complaints. Maintains and disseminated information through knowledge of Casino operations and events, to respond to patron questions and needs.

SECURITY

Security Officer DESCRIPTION OF WORK: Maintain facility, customer and employee security and safety during assigned shift. Escort all money transfers throughout the Casino, and escorts armored car personnel while at the facility.

TABLE GAMES

Dealer DESCRIPTION OF WORK: Conducts the game(s) assigned by adhering to all Casino policies and procedures and providing a high degree of customer service. Maintain a spirit of teamwork and cooperation with all co-workers. Protect games according to Sac & Fox rules, and State Gaming regulations. Ensure any and all information about problems happening on your game are passed onto your supervisor.

MIS

Help Desk Technician (Part Time) DESCRIPTION OF WORK: Under the direction of the MIS Manager this position is responsible for providing first level technical assistance to computer users. Logging, tracking, escalating, and resolving work orders by fielding telephone calls and emails. The Help Desk Specialist is the first point of contact for technical assistance requests coming into the MIS Department. (NOTE: This is a part time/intern position)